I don't want to have a site off of myshopkart.net. Can I use my own domain name so that people can come to my store without seeing the myshopcart.net address?

Yes, you can use your own domain name. A domain name is useful because it means your visitors will see www.thenameyouchoose.com instead of www.myshopkart.net/yoursitename/  - it's both easier to remember & a little more professional looking. The domain name can be totally different from what you have named your site.

Just tell us what what domain name you want (below), then we'll register the domain & point it at your MyShopKart store (35$ setup fee)... You own & control the domain we setup for you though. So whether you continue to use the cart or not, the domain is yours to keep. If you want to use a domain name you already own, see the domain settings link in your myshopkart admin for what to do. Ask your domain registrar about it if you're unsure how to do it ( we cannot make changes to domains that are not registered/hosted by us).

If you setup the domain with us, we take care of that for you.

NB - we highly recommend you getting a domain through us because we can insure the domain gets properly integrated with your site since we manage both pieces( domain & site). we setup & integrate domains for our users all the time and we know how to set it up right. if you use another domain provider you'll have to deal with them in order to point the domain at your site & for many users this is a frustrating and time-consuming exercise. save yourself the headaches and get your domain through us...

Check for an available domain name here first, then:

Order your domain here: (DO NOT use this if you ALREADY OWN your domain name! See the FAQ for Pointing your domain name instead)

How do I renew a domain I have setup with myshopkart.net?

The cost to renew a domain is $19.95USD and is good for 1yr. To renew use this form:

How do I set the size of the product images in my shop?

Go to your user admin then click Images (under Configuration). Set the small image width to the value you want - should be under 225px though or it will throw off the look of your site. Leave the small image height as 0 which will keep the images in the proper scale. If you set both of these, the images will look distorted.

You have some shipping settings defaulted in your ppal account which override the values coming in from your site;
Login to paypal and go to your profile tab then selling prefs then shipping calcs.
Then at the bottom make sure you check the box that says:

Finally, save that change - this will ensure that the values passed in from your website get used for purchases made through your store.

How do I point my domain at a myshopkart store?

There are 2 methods to point a domain at a website - one method called framed fwding simply encloses the target site in a frame so that the domain name is always displayed in the address bar (like www.eshopkart.net) . This method has a downside in that some search engines don't like framed sites.

The 2nd method (like www.finddropshippers.net) is the more traditional method using DNS and is search engine friendly. If you have already setup a domain and it is using framed fwding and not DNS, you may want to consider changing to the DNS method. To find out which method you are using simply go to your domain name and see whether the addresses changes when you click on links in your site. If not then you are using framed fwding. In order to switch to the more search engine friendly method. Do the following:

Go to you domain control panel (if you got the domain name from us we have likely already set this up - to check go to http://access.enom.com/Default.asp & use the pwd we provided when we setup your domain). 
If your domain is hosted by someone else other than us, then you should use the domain management page provided by your host to 1st park the domain, then make the changes as below. For godaddy you have to park the domain then use the total DNS management link to setup the host records. Each domain host is slightly different - you may need to call them to find out how to do what is described below.

Login to the domain - in the Hosts section you will see 2 entries for the domain that point at your site. Switch the Record Type to A (Address) then edit the address by entering 64.62.203.16 for both entries. Then scroll down to the bottom and apply the changes by clicking modify.

The setting you should end up with will look something like this:

*** You are not setting nameservers  but rather using your domain hosts server to setup a zonefile ( A-record) to point at a specific myshopkart server IP address.  Most domain hosts usually ask for a Nameserver but can also work with ARecords. 
For example, here are Yahoo's instructions for setting up Arecords with them:

http://help.yahoo.com/l/us/yahoo/smallbusiness/domains/domainfeatures/advanceddns/advanceddns-05.html 

Then back in the domain settings area of your myshopkart admin, save your full domain name above as www.yourdomainname.com. Within 2 hours your site will work with the domain name without having to frame the site. If you are not clear on how to do this then just email us your domain name & we'll do it for you. If you have your domain registered with another registrar (not us), they can help you with this. Simply adapt the instructions above to make the changes and get your registrar's help if you're unsure of what to do. 

NB - If you have trouble pointing your domain at your myshopkart site, we highly recommend you getting a domain through us because we can insure the domain gets properly integrated with your site since we manage both pieces( domain & site). we setup & integrate domains for our users all the time and we know how to set it up right. if you use another domain provider you'll have to deal with them in order to point the domain at your site & for many users this is a frustrating and time-consuming exercise. save yourself the headaches and get your domain through us... 

order domain here

If I am unable to point my domain how do I transfer it to myshopkart's domain hosting?

If your current domain host is unable to assist you in setting up your domain to point at your myshopkart site, we can initiate a transfer to our domain hosting company ( enom ) which will allow us to point the domain at your site without issue. The transfer just changes who hosts the domain - you continue to be the owner of the domain and assert full control over it. Transferring it to our domain host simply allows us to point the domain at your myshopkart site and eliminates the hassle of having to deal with a 3rd party domain host.

Since there is some work/time required for us to make the transfer and point the domain we require a $29.95 transfer fee in order to do this. If you don't want to incur this fee, you can continue to work with your existing domain registrar to point the domain. To initiate a domain transfer, make sure your domain is not locked by the current registrar then order below.

Also your domain has to be 60 days old in order to be transferred - this is a required by the domain authority. If your domain is not yet 60 days old it cannot be transferred anywhere.

order a domain transfer here ( $29.95 fee ):

NB - make sure the domain name is correct and that it is not locked at the current host or the transfer will not go through and you'll have to order another transfer... Once we initiate the transfer, you will be sent a transfer request confirmation to the email listed as admin for this domain. Once you confirm the request, the domain will be transferred and we'll point it at your myshopkart site.

After the transfer request is initiated our host will request that your current domain host relinquish control of the domain. Your current host will send an email to the email address you used when you setup this domain - you must have access to this email or the transfer cannot occur. if you don't know how to access this email account login to your domain control panel and changed the email associated with your domain to an email you currently use. If you don't know how to access your domain control panel, talk to your current host.

What is an SSL secure site certificate and do I need one?

[This applies only to people who are using their own domain and a merchant account like WPP or authorize.net to process credit card payments directly on their site... If you are using paypal standard then you do not need an SSL cert (unless you just want to be able to display the secure seal on your domain like:

An SSL cert is a security seal/process that insures that your site meets the security standards required to do payment processing from your website. These certs/seals are managed by a small number of Internet security authorities. Your site displays a default SSL seal and is already secure because myshopkart has an SSL cert setup for all users of the server. However because SSL certs are tied to one & one only specific domain name, the SSL cert we have setup for myshopkart will cause a warning for people who don't have their own SSL cert setup for their domain because the default SSL cert is registered to myshopkart.net and not their specific domain - the warning happens when buyers get to the checkout/payment page & looks like this:

[This warning will only appear for people who are  asking buyers to enter CC numbers on their site and will not happen to paypal standard users]

In fact there is no problem with the security of the site - it's just that the name associated with the default certificate is myshopkart.net and not the domain of that user's site:

The only way around this warning is to setup your own SSL cert which will be registered in your domain name and which will not produce this warning.  myshopkart has been able to setup a relationship with Rapid SSL which allows us to get a preferred rate - we can setup your instant SSL cert ( with SSL seal ) for $99 USD. We'll aslo take care of all the details of getting your cert installed and configured on the server. If you want us to setup your own SSL cert, you can order it below. If you are processing CC payments on your site then you should absolutely have an SSL cert. Otherwise no lock sign will appear during checkout and potential buyers will bail out of the purchase process and you will lose sales.

order your SSL cert here ( you must already have a domain name in order to set this up ):

Once we receive your setup request, we'll register and integrate the SSL cert with your domain - within 48 hrs. it will be live... Some myshopkart users don't care about this warning and don't want to setup their own SSL cert while others are adamant about getting rid of this warning message and go ahead with their own cert. It's really a matter of preference and budget...

If you already have our own cert then we will have to tranfer the cert to our server - because SSL requires server specific encryption processes, we have to generate a special file called a CSR which your cert provider must use to generate the cert - certs are not portable from one server to another.  A new CSR must be used to regenerate the SSL cert whenever it moves from one server to another.

This process of generating the CSR and installing the cert entails several steps on our side which we charge a $45 fee for. If you want to use an existing SSL cert use this form to order an SSL transfer or to have us setup a 3rd party SSL you have gotten from another provider (not us):

***** AN SSL PRIMER*****

SSL certs are confusing to many people. So I am going to try to explain a little about how they work and what options people have to deal with this issue. 

There is no way to have a domain get SSL certification unless the domain has a unique cert registered in the domain's name. We have a cert setup for all of myshopkart.net users who use myshopkart.net/sitename/ to access or drive traffic to the site. But when someone sets up their own domain, there is no way for them to get SSL certification through our cert ( unless they use framed fwding ).

Each domain needs it's own cert - that is how certs work and why they are useful - they are a digital fingerprint associated with a specific domain. No service provider can provide a site with SSL and your own domain that doesn't cause this warning if you don't have your own SSL cert.

We only became aware of the security warning recently because previously people were only using framed fwding to point their domains ( which does not cause the warning). Then many users requested that they be able to point domains via DNS so we added that feature. The security warning is a bi-product of users using DNS to point the domain - there is no way to get an SSL cert the covers multiple domains. That's the whole purpose of a cert: to attest to a specific domain's security.

We realize that the cost of an SSL cert is significant. But for those who want to use DNS to point a domain at their myshopkart site along with
a merchant account like wpp or authorize.net, there is no alternative.

This is an issue that is a reality of the Internet and the rules that govern site security. You can't have a social security number apply to 2 people, unfortunately it's the same thing for SSL certs.

How do I get the geotrust SSL seal to display on other pages besides the checkout pages?

If you have purchased your own SSL cert use the following code [use the page editor in html mode ( click <> ) then paste this code]:

<br>
<center>
<!-- GeoTrust QuickSSL [tm] Smart Icon tag. Do not edit. -->
<SCRIPT LANGUAGE="JavaScript" TYPE="text/javascript" SRC="//smarticon.geotrust.com/si.js"></SCRIPT>
<!-- end GeoTrust Smart Icon tag -->
</center>

How do I get the geotrust SSL seal to display on other pages besides the checkout pages?

********************************

If you have purchased your own SSL cert use the following code [use the page editor in html mode ( click <> ) then paste this code]:

<br>
<center>
<!-- GeoTrust QuickSSL [tm] Smart Icon tag. Do not edit. -->
<SCRIPT LANGUAGE="JavaScript" TYPE="text/javascript" SRC="//smarticon.geotrust.com/si.js"></SCRIPT>
<!-- end GeoTrust Smart Icon tag -->
</center>

********************************

Search Engines: There are a variety of search engine submission tools that you can use to get your site listed with popular search engines.
http://www.searchengines.com/URLsubmission.html 
http://www.submitexpress.com/submit.html 
http://searchenginewatch.com/links/article.php/2156221 
http://www.bruceclay.com/web_rank.htm 
http://www.bruceclay.com/web_add.htm
http://r.netmechanic.com/enginestarter/enginestarter.cgi?free=1
http://www.freewebsubmission.com/ 

You can also use the Froogle, Googlebase and Yahoo feeds which are available in your site's User Admin section to submit your site to the these search engines. Each of these sections contain detailed instructions on how to upload your feeds. If you have your own domain, be sure to login to your admin area from your own domain rather than myshopkart.net/yoursite so the proper feed can be generated.

Two articles that also relate to marketing via Pay-Per-Click (PPC) Search Engines: 
http://dropship-suppliers.com/frm/finding-dropship-products.htm
http://dropship-suppliers.com/frm/dropship-method.htm

Several more tools that you can use to research products to sell online:
http://www.nichebot.com/ 
https://adwords.google.com/select/KeywordToolExternal 
http://www.webmaster-toolkit.com/keyword-research-tool.shtml 
http://www.keyworddiscovery.com/search.html 
http://freekeywords.wordtracker.com/

*** One word of caution about companies who want you to pay them to submit your site to search engines or to optimize your site for Search Engines:  Most of these companies are just after you money and will offer little or no actual value for what you pay them. So be very careful in this area!
http://www.viz.co.nz/seo-scams.htm 
http://www.seoresource.net/Avoiding_SEO_Scams.htm 
http://www.claytowne.com/seo_scam.htm

A simple process for finding the right products & driving the right traffic to your store
This is a formula I highly recommend & use myself to make money selling tangible product online. So let me clarify the right way to use dropshippers. I'll quote from http://www.dropship-suppliers.com where I talk about the difference between wholesalers & dropshippers:

One mistake even some experienced online sellers make is to try selling products that are already over-saturated online. When you use a dropshipper, you will not be getting the same price on an item as if you were buying a container load. That's just common sense. But many people somehow think that a dropshipper will provide them with the same cost on a digital camera as WalMart gets when they buy 10 truckloads. Ain't gonna happen...

So the key to using dropshipping right is to use a solid, repeatable process for picking & testing what you're going to sell. It means setting up with reliable dropshippers & testing their products quickly in order to establish the good sellers one product at a time. It means uncovering niche markets & staying away from things that compete with 10 ton gorillas like WalMart. That's a big part of what I teach in the Ultimate Dropshipper. The good news is that there are millions of niche markets just waiting to be mined & plenty of opportunity to make money. 

Here are the two key things to remember:

1) You cannot sell successfully to a market that is saturated - there is simply too much competition! So when you're trying to decide what to sell, stay away from anything you can buy at chain stores like WalMart or Sears. The more specialized a product is the better. Look for oddball products that are not in the mainstream - these are products that will be much easier to sell online because you will be able to tap into a smaller but much more 'targetable' market - remember, if you can't reach the people who want what you're selling, then your products will not sell. That's marketing - connecting a prospect with what they want & are willing to pay for. It doesn't matter whether you like the products you sell or that they be appealing to you personally. They just have to be profitable.

Of course if you can mix your interests/hobbies with what sells then great. But don't get caught up in trying to make your hobbies into a business when other things can generate much more profit. Profitability is what counts.

 2) Use a structured process to test potential products so that you can quickly build your business one product at a time. The person who compares the dropshipper price with the ebay price has got it only partly right. They looked at ebay only - is that were most people buy online? Nope. Damned if I can find the Jupiter research stats I saw just the other day on e-commerce! It showed that ebay gets a ton of traffic but that 75%+ of people buying online were buying from websites they found through search engines or other online marketing means.

So anyone prospecting for a product to sell online has to go farther than ebay to determine if the product is viable. Check Google, Froogle, Yahoo, AND ebay. A product that might not sell on ebay might do well from your own website and vice versa.

As well, although someone might be listing a product on ebay for a lower price, are they actually getting the sale? Often you will see products sell for higher than what other people are listing for. This often relates to better product presentation (images), keyword usage, feedback issues, auction or listing format, etc. .

Always use the advanced search feature at ebay to check completed items for any product you are thinking of selling - this will show you how many auctions have closed and at what price. Check the auction details for those sellers who are selling & getting more bids. What are they doing to be successful? Do the same things for the products on your site.

Google Adwords:
I use Google Adwords ( Google's  payperclick feature ) to test products all the time. In less than 24 hrs. you can find out if your product idea has legs - you can even be making a profit! Here's how you do it:

Pick a few dropshippers that interest you and get their pricing. Then one by one, go through their products looking for those that are priced competitively - check Froogle and/or ebay completed auctions to see what others are charging. Single out the products that are competitive. Then head to Google Adwords & Overture to setup accounts. These are PPC search engines that allow you to drive traffic for the specific keywords of your choice. The fastest way to test whether a product is worth selling is by test-marketing it via these PPC search engines.

So load the products you singled out onto your site and set the prices. Then drop 20 bucks into a Google Adwords account. Setup ads to drive traffic for the specific keywords related to your products - the more specific the better. Often these very specific keywords will be dirt cheap and sometimes not. To start, go with the lower cost keywords because this increases the chances that you'll make money.

For each of the products you are testing, you drive targeted traffic then determine whether or not that product is worth keeping,  based on your costs for clicks versus your profit on sales. This is a quick way to determine which products will be profitable. It is not the bottom line - there are tons of other promotional methods, but this gives you the kind of immediate feedback that determines whether you should spend more time trying to promote something. With just PPC marketing you can uncover profitable products which grow one at a time into bigger and bigger profits.

You might have to research many products before you find a good one - I went through about 30 products one morning this week until I found one that looked promising. When I actually tested the product online, it sold right away and I'm betting that it will keep selling. I get prices from a dropshipper then I just run through everything they have. If I find nothing, then I move on. If I discover some products that have potential, then I test them online. I keep the ones that sell & dump those that don't. It's that simple.

So be patient and diligent about researching and selecting products and use PPC to speed up the process - I guarantee you will find some profitable niches...

Can I upload html files using FTP or make changes to the cart using my own files?

No. The cart has many automated/dynamic features which are embedded in the source code which could be disabled or deleted if users were to edit that code. Changes to your site can only be done via your site's Admin section, which can be accessed at http://www.myshopkart.net/your_store_name/user/ . However you can use an html editor to design changes then copy and paste the html into the pages using the Edit Html button in each section of the admin.

Shipping Modules:

Pre-loaded Store users - Your shipping has already been setup to match your supplier's shipping rates.

USPS shipping requires that you have a USPS Web Tools account - get it here: http://www.usps.com/webtools/rate.htm . This is not a regular USPS account, so using your regular USPS login will not work - it has to be a special web tools account.

We have setup a generic USPS account for you if you would prefer to use that:

USERID=039MIKKI3099 PASSWORD=552ZJ26RQ499 - you can set the account to 'production' if you setup USPS shipping for this account and you should be all set.

Two essential things to remember, if you are using a real-time shipping calculator like USPS or UPS:

1. Make sure you have updated the Packaging Options module with the zip code the items are shipping from ( shipping origin ) 

2. Be sure that your products have a weight specified - realtime shipping calculators do not like zero-weighted products.

*** 99% of shipping errors are because these 2 things are not done!


3 shipping methods you should consider ( pick one ):

Table Rate: This is the most flexible - you setup ranges for order total/shipping rate like so:

   25:8.50,50:10.50,75:12.50,100:14.50,150:16.50,200:25.00
   Up to 25 charge $8.50, from there to 50 charge $10.50, from there to 75 charge $12.50, etc..., over 200 charge $25.00

   This can be setup based on weight as well so:

   5:8.50,10:10.50,15:12.50,20:14.50,30:16.50,40:25.00
   Up to 5lbs charge $8.50, from there to 10 charge $10.50, from there to 15 charge $12.50, etc..., over 40lbs charge $25.00

   A good model is to charge between 15% - 18%  of the order total with a minimum shipping amount no less than $5.00.

Per Item:  Charges are based on a fee per item. Not as useful as table rate.

Flat Rate: Charges a flat rate regardless of order total or number of items (this can be costly if you get orders larger than expected)

*** Remember; Select only one shipping method - All others should be red.

Many people undercharge for shipping and that eats into their profits,  so make sure you are charging enough to cover the actual shipping costs.

Payment Modules - payment processing comes in 2 forms - real time ( meaning the payment is processed during the purchase and the funds are collected immediately ) and offline ( meaning the card details are captured but no funds are collected ).

In the payment modules area if you enable the method  Credit Card - this is only for capturing the card details for later processing ( assuming you had access to a payment gateway that you could submit the transaction to ). So this method only provides capture of the CC details.

To get real time processing you need to enable paypal which you are already able to use - simply click the green light beside the paypal module & provide your paypal email then save and click the green light again.  Paypal processes all major credit cards even for people who aren't paypal members so they are a good inexpensive method. To start, setup paypal as your processor - until you have some traffic at your store go with paypal. You can add another later... 

Set the status to red for all the options except Paypal which should be green. Then edit the paypal option & set the email to your paypal email. Leave the other option to 1 ( in techno speak 1 means true & 0 means false )... Once you edit the options click save - if you don't see anything make sure the green light beside the payment option is clicked after you save.

All the other realtime processing options require that you have an account before you can use their gateway. Of these authorize.net, is the best and most reliable option.

Do not offer more than 2 payment options or you will lose sales and waste your time - keep it simple - use paypal and/or one other online processor.  Stay away from manual Credit Card or chk/mo because you have to make sure you get paid before you have any items shipped.

do not add zones or tax classes to the payment/shipping modules or you will get unexpected results ( no payment/shipping options for everyone not in that zone/state ). In the payment/shipping modules the zones & tax class should always be set to --none-- - see the section on taxes below for help on how to setup taxes - it is done in the taxes section of the Modules in your admin - not in the payment/shipping sections

Paypal Website Payments Pro merchant account: this is a new service from paypal which allows you to process CC orders right on your site without the buyer having to be transferred to paypal - it is the same as authorize.net. If you want to use this option you must upgrade your regular paypal account in order for them to grant you access to their system - they will provide the required info for you to activate and use the WPP module in your site admin.

NB - there are 2 components to using WPP - WPP and paypal express checkout - WPP allows you to accept CC on your site without transferring to ppal and express checkout allows people to checkout  by using their stored ppal account details. Both the WPP and express checkout require a WPP account at paypal and you cannot use either one unless you have a WPP merchant account at paypal. Both are already setup to work in your store but you must setup a WPP account with paypal in order to be able to provide the payment modules in your store admin with the proper credentials required by paypal. You also need to have get a security file called a pem cert from ppal and email it to us at support@myshopkart.net so we can install it on the server. If you are unsure what that is contact your ppal WPP account rep as only ppal can provide this to you or explain how to get it: paypal - 1.800.836.1859

Once you have been approved for PayPal's Website Payments Pro suite, you need to provide your Web Store with your API certificate.

1. Log in to your PayPal account at https://www.paypal.com/ by entering your email address and password in the Member Login box.
2. Click the "Profile" subtab.
3. Click the "API Access" link in the "Account Information" column.
4. Click "Request API Certificate".
5. Complete the required information on the "Request API Certificate" page. Please Note: Your API certificate password is not your PayPal password. It is suggested that you create a different password. You may want to write it down and keep it in a secure place to reference later.
6. Click "Generate Certificate" on the "Request API Certificate Review" page.
7. Note your API account name, you will need this later.
8. Click "Download" on the "API Certificate" page.
9. You may receive a pop-up asking if you would like to "Open" or "Save" the file. Select "Save".
10. In the "Save As" box, select the location where you would want to save your certificate (ex. Desktop, My Documents). Note where you save it, because you will need it later.
11. Email the certificate to support@myshopkart.net  along with your api login/pswrd 

We will then add your  certificate to the server and set your WPP module up.

About express checkout:

https://www.paypal.com/cgi-bin/webscr?cmd=xpt/merchant/ExpressCheckoutIntro-outside 

About WPP:

https://www.paypal.com/us/cgi-bin/webscr?cmd=_wp-pro-overview-outside

Locations/Taxes Options:

To set up taxes is a 3 part process: 
1. Create a tax class:
     In your site admin go to modules > tax classes then click new tax class. 
    Then enter the title like txblgds and a descr like taxable  goods. 
    Then click insert.

*** Pre-loaded Store users: The part above is already done for you. Just carry out the steps below for your particular state

2. Create a zone that will be taxed:
     Now go to Tax zones & click insert. 
     Then add an abbrev for the state like NY and a description like New York for the state. Then click insert. 
     Then click on the folder that appears to the left with the zone name you just created. 
     Click on the insert button then pick the US then click the insert button. 
    Then  click the edit button & pick the state you want to tax in the zone box then click update.

3. Assign a tax rate to that zone. 
    Now the final step is to add a tax rate to the zone we just setup. 
    Click on Tax Rates in the modules area on the left. Then click new tax rate. Set the taxrate for the state as follows:

    Tax Class Title: Taxable Goods 

   Zone: California ( the state you want to tax )

   Tax Rate (%): 8.25 ( the tax rate desired )

   Description: CA tax ( whatever you want )

   Priority: 1

   Then click insert.

That's it. For all the products you've setup as taxable goods, the buyer will be taxed if they are from the zone you setup in the above manner. You can get into more complicated setups with other tax classes, multiple zones, multiple rates, etc., but most people just need to tax the state that they are located in.

See http://en.wikipedia.org/wiki/Sales_taxes_in_the_United_States & http://www.taxadmin.org/FTA/rate/sales.html for the various tax rates.

**** The steps above are all that is required to tax buyers from your state. Do not add zones or tax classes to the payment/shipping modules or you will get unexpected results (no payment/shipping options for people not in that zone/state). 
In the payment/shipping modules the zones & tax class should always be set to --none--

*** Make sure the products you add are set to taxable goods in the add product wizard or they won't trigger any taxes even for buyers in your state.

How do I add attributes like size & color to my products?

1. Once the Option Type and Option Values are created, go to the "Attributes Set" link under Catalog in Admin. 
2. Click on the "Insert" button, and select the Option Type from the drop-down menu next to "Option Name".
3. Click "create if you are not automatically taken to the next page. 
4. Here you will name your attribute set so you will recognize it when you want to select it in the product details. 
5. Select each option value you want included in this Attribute Set.
6. You can use the Price Prefix and Option Value Price to add to the price of specific options. For example, you can choose to charge $5.00 more for XXL sizes by typing in Price Prefix "+" and Option Value Price "5.00"
7. Use sort order to number the option values in the order you want them to appear from number 1 to the last option number.

Click "Create" to finish your Attribute Set. Now when you go to any product's details in Admin/ Catalog/ Categories & Products, you will see a button to "Add Attribute Set". Click it and choose the set you just created and your all you option values will be adding to that product in your store. (***Note that currently, you can only see the attributes in your actual store, not in the admin preview, so go to your store to see the new options)

How do I set how many products show on the 1st page?

Login to your admin then go to Configuration>Maximum Values>New Products Module & edit the value - set it to the number of product you want displayed.

How do I setup my own featured product on the mainpage and remove the default new products?

Go to your store admin then Catalog > Featured Products.

This section allows you to replace the New Products section on the main page of your site with a section called Featured Products where you can specify exactly what products you want shown. 

• Within Featured products, use the search box to search for products to feature.
• When you find the product you want to add to the main page, fill in that products expire date (or click the arrow on the right to pick the date from a calendar) This will determine how long this product will appear on your home page. 
• Make sure the "Enable" checkbox is checked and hit "Update" at the bottom of the page.

*Note; If you select one or more products to feature, the New Product area will be replaced by the Featured Products. If you remove all the featured products using this tool, then the New Products section will reappear so you can have one or the other.

Can I change the colors or basic template of the design for my site?

No - some parts of the site are dynamically generated & are the same for all sites. You can change the whole template but not selected parts of a template. To change the template go to the general settings area of your admin and click edit... You can also add content and make changes to existing content via the page editor. One thing that cannot be changed via the page editor is the background color of the site or for pages in the site. Usability guidelines specify that page backgrounds should if possible be white. Other backgrounds can make it difficult to view text and often product images are shot on white backgrounds. Lastly the template graphics are all built for white back and would look horrible against non-white background.

Can I add custom sections to my site in order to have content that is not already part of the store?

Yes, you can do this by editing and/or creating custom pages via the configuration > edit page section of the admin. 
The page editor now features a wysiwyg (what you see is what you get) webeditor so you can create fancy formatting without using html or a separate editor. 

You also can use a basic html editor to create what you want, then you add it to what's already there or replace what you want, by clicking the HTML button from the wysiwyg toolbar. A good place to do this is in the Main Page HTML section. But there are limits on what you can change which are imposed by the fact that the cart has many automated/dynamic features which can only be accessed via the source code - the carts full power & purpose is in product & order management... Outside of the edit html areas, you cannot make changes to the look & feel.

You can add custom sections of content simply by creating a product in the catalog functions & setting the price to 0 - that allows you to create content entries in the left navigation bar. Combine that with fancy formatting using the wysiwyg editor and/or HTML and you can get some great results.

See here for an example of this: http://www.thebargainpit.com/thepit/

Look at the entries under categories.

You create a category header then a product that relates to the content you want to show. Set the price to 0 and add the content via the product descr. box which allows for full html if you need to get fancy.

>>> Update: the page editor & product description now use a wysiwyg ( what you see is what you get) webeditor so you can create fancy formatting without using html or a separate editor. Login to your shop admin to see the new wysiwyg editor.

How do I add multiple pictures to a product listing?

This can be done via the description box in the add/edit product wizard of your Admin area.

http://www.wholesale-dropshipping.com/product_info.php?products_id=275 is an example of using multiple pictures.

I created the listing format using a WYSIWYG editor and I add pictures by referencing them right from the manufacturer's site. That way I don't have to manage the pics myself. See the sample reference below.

<img src="http://www.myshopkart.net/feb11/images/_products/sunrisedemo/38544.jpg align="middle"> 
This allows you to pull the pic from wherever it is hosted.

This can be done with as many images as you want. Keep in mind though, if the host ever renames, moves or changes the image, it will change on your site as well.

If you prefer to reference images that are not hosted somewhere else, then you can add extra images directly using the upload extra images link in the configuration section of your site admin. You can upload pics one at a time or put them all in a zip file and upload in bulk ( limit to 6mb per zip file). The file will be uploaded to your images directory, and can be accessed at by copying the URL that displays below each image after the image is uploaded.

You can then reference these images on your site as you see fit. For example:

You can use the insert image button of the built-in myshopkart Page Editor. Once you have uploaded the image you want to use, simply provide the url [http://www.myshopkart.net/images/_products/yoursite/image_name.xyz] and the image will appear where you have selected to place it. If you provide no details on the image size the image will be displayed in its native dimensions.

NOTE - you cannot copy/paste a photo directly from your PC - since all the photos there are limited to your PC and inaccessible online. If you want to make images from your PC available on your site - you can either upload them when you create products  or you can use the bulk upload tool to add several images to a zip file and upload them all in one shot. Then you can access them via the paths as listed in the upload images area.

If the image you want to use is already online, then you can copy and paste it from the online location where you find it to your page editor.... But you cannot paste images from your local PC since your PC is not a location that is reachable from your website. It is private - no once can access the content on your local PC... That is why you need to upload those images to your site before you can use them because your website is a public location which is accessible online.

When I click on enlarge picture in the product listing, the window only shows a portion of the image?

Images you upload have to be small enough to be viewed on the computer screens without scrolling. To be compatible with common screen settings, you should resize images so they are 640x480 pixels or smaller.

To be of high quality; the enlarge function presents the image in its original size rather than trying to enlarge and distort a small image. You can quickly resize your images using a tool like: http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/ImageResizerPowertoySetup.exe

Which can be found at:
http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx/

How do I cancel my store and get a refund?

You can cancel your store anytime by logging into your paypal account and canceling your subscription to myshopkart. 
Use this link:   OR simply login to paypal and find the last time you were billed, then click the subscription link at the top to cancel.

If you paid by CC go to the billing history section of your admin and click the cancel button and your store will stay online until the end of your paid term and then will deactivate.

Obviously, we would prefer to see you remain with myshopkart; your success is our success. So if you have issues that you feel need to be resolved then please email us to see what can be done to have them resolved:  Contact MyShopKart Support 

We are ready to help anyone who needs it ...within reason. But you have to take ownership of what is your responsibility to make your site succeed. We can help you resolve technical & store use issues. But we can't solve the problems that are general " I don't know what to do" issues or make your site a success for you. Give us specific information on what you're trying to accomplish and we can definitely help you. The 1st place to start is by reading this FAQ file - one read through will answer most questions. You can also email us when you feel the help FAQ doesn't answer your question.

If you do end up canceling your store, we'll be sorry to see you go and hope that you will keep your dream of having an ebiz alive. Use whatever you've learned from your myshopkart experience to guide you towards eventual success. Success is always achieved through numerous small failures. So don't get down on yourself; just find a better way to get to where you want.

As per the signup terms for myshopkart which clearly state on the last step before you paid for your myshopkart store, we do not provide refunds.
Please print the following for your records:

Subscriptions are billed upfront and are non-refundable but your MyShopKart site can be cancelled at anytime and billing will stop immediately.  I have read & agree to these terms of service

Also remember that you agreed to be rebilled until such time as you cancel the service so be sure to cancel if you no longer want your website or you will be rebilled on the anniversary of your term. See an example of the paypal terms you agreed to during payment when you 1st signed up 
(the term varies with whatever plan you setup - monthly,3MOs,6MOs,12MOs):

        Pay To:  mikkema international 
        Subscription To:  Ecommerce Store
      
        Subscription Terms:  $39.95 USD for each month
        Currency:  U.S. Dollars   
        Amount Paid Today:  $39.95 USD 

***Your subscription will automatically renew at the rates stated above UNLESS you cancel prior to the end of the billing period. 

Can I use a custom logo for my store?

Your Logo Matters!
A logo sends a crucial 1st impression to potential buyers so it's very important that you have a solid looking logo. If it looks home made, it will hurt your sales. Some things to avoid:

• flaming logos
• spinning logos
• out of scale logos - too big or too small for the template you are using
• bad color combinations that clash with your template 
• hard to read fonts or font sizes that make the logo text hard to read
• too much information -  it has to be simple and direct with a minimum amount of text 

A logo needs to be iconic and instantly recognizable even at small sizes. Ideally, it should not contain any text other that your store name. Think Coca Cola, IBM, Apple, CNN, etc. Simple and direct...

If you have a great logo then stick with it but if your logo is not conveying the image you want, consider creating a more professional one via our logo service below.

Your store logo is the image file that sits in the top left quadrant of your site. 
This is the default myshopkart logo (created by our logo designer*) 


If you are looking for a basic text logo, check out these free online tools to create your own logo:

http://www.cooltext.com/
http://www.myimager.com/
http://www.3dtextmaker.com/

You simply punch in the text that you want then pick some basics like color, size, style, then click a button for a new logo.

Once you have a design you like, save the image to your PC ( right click on the image and select "Save Picture" ). 
Then go to your store admin > general settings and click "EDIT" to upload your new logo. 

NB - the template you choose can impose limitations on the size of the logo you use - templates that enclose the logo will require a logo that fits the enclosed logo area:

#3 - 60x155 px or smaller

#5 - 60x155 px or smaller

#8 - 90x400 px or smaller

#11 - 90x300 px or smaller

#15 - 80x300 px or smaller

*Professional Custom Logos    
If you want a more professional looking logo or a custom design that is beyond your capabilities, we have a professional logo designer on staff who can build your custom logo. The cost for a custom logo is $69.95 which includes the initial logo design then one revision if required.

Some actual designs done by our logo guru (he knows his stuff!):

 

Order your custom logo below.  
Please provide as much info about what  you are looking for in the logo as possible**

• Approx what size and what kind of thing do you want the logo to evoke

• Do you have any specific colors you want in the logo and which site template do you want it to match with if any? 

• Do you want it to have any text on it and if so what? 

• Do you see a style somewhere online that is similar to what you're looking for? What is the web address where we can see this style?

**The more info you provide the more able the logo designer will be to produce what you have in mind. If you want the logo designer to use his own judgment on what to create, he can do that. But if you have some ideas about the logo, please provide them. Once the logo is done, you can review it and the designer will make one revised version based on your feedback if you require.

[enter your siteid then logo related instructions - also create a ticket in your site admin and paste these instructions there 
so our logo designer can go back and forth with you on the design]:

then click [$69.95]

 

Once we receive the payment we will create the logo and upload to your site.

LOGO TESTIMONIALS
"THANK YOU SO MUCH!!! You really rock. You are fantastic. It is like you knew exactly what I wanted. They should really give you a raise. Thank you so much. I can't say it enough."
-Barbara Houle
----------------------

How do I put a payment logo in the checkout pages/footer of my site?

Paypal offers a variety of logos to show on your website - in order to use any of these on your site just right click on the image and select copy, then go to you site admin page editor ( checkout pages, home page and or footer) and place your cursor where you want the image to show then right click and select paste OR press the ctrl+v (control and the v key at the same time) to paste the image into place:

 

How do I link from my old site to my new myshopkart site or create regular links on my site?

To create regular links on your site: 
1.  Go to the page editor in your admin and determine which page you want to place the link on. 
2.  Click edit to access the editor - type the text you want visible as the link then select/highlight that text by dragging your mouse across it. 
3.  Click the link button on the toolbar ( looks like a chain link ). Provide the web address that you want to link to and click OK. 
4.  Save the page you have edited and you'll be all set. 

Use the same procedure to use banners or images as links: Insert the image using the image tool then select it. Then click the link tool and do as above.

To setup links from any existing site to your new site: 
1.  You will need to got to the part of your site that you want to bring visitors to and copy the URL from your browser's address bar.

For example the WEDDING SETS > WEDDING TOASTING FLUTES SET page on this demo site (http://www.myshopkart.net/bellissimo/ )
The link in the address bar is:  http://www.myshopkart.net/bellissimo/default.php?cPath=224218_224220 . So copy that as the location your link will lead to. 

2.  Then on your old site simply choose where you want to place the link (either as a text link or as an image or banner on your site) and use whatever html editor you want to create the link with some dscriptive text like:  Check out our great hand-designed art glassware wedding set!

The html for the link above would look like this: <a href="http://http://www.myshopkart.net/bellissimo/default.php?cPath=224218_224220" target="_blank">Check out our great hand-designed art glassware wedding set!</a>  

* You will paste the URL you copied in step one between the quotation marks after <a href=   
   and enter the text that you want displayed on the page  >in this area</a>

target="_blank"  Forces the link to open in a new browser window and is optional.

You can also create links with images on your old site - you can add text and have both the text and/or the image lead to your myshopkart site:

Check out our great hand-designed art glassware wedding set!

The html for the links above would look like this:

<p align="center"><a href="http://www.myshopkart.net/bellissimo/default.php?cPath=224218_224220" target="_blank">
<img title=" Victorian Bride and Renaissance Groom Design - Hand Painted - Set of 2 Toasting Flutes " alt="Victorian Bride and Renaissance Groom Design - Hand Painted - Set of 2 Toasting Flutes" src="http://www.myshopkart.net/bellissimo/images/_products/bellissimo/WFS-4197.jpg" border="0" width="250" height="333"></a></p>

<p align="center"><font face="Verdana, Arial, Helvetica, sans-serif" size="2">
<a href="http://http://www.myshopkart.net/bellissimo/default.php?cPath=224218_224220" target="_blank">
Check out our great hand-designed art glassware wedding set!</a></font></p>

* In the first paragraph, the location of the image to be displayed is used instead of descriptive text   >the image URL and size goes here</a>
* In the second paragraph, descriptive text is >placed here</a>  to create a text link.

You can use these techniques to link to any page in your store.

I don't seem to get the order emails or contact form requests from my site?

SPAM filtering has become a major issue with most major Internet Service Providers (ISPs) - AOL, Earthlink, NetZero and most other ISPs are filtering/rejecting email they deem as unsolicited. If you are not getting the order-notifications or contact-us requests from your site, then you should consider setting up a dedicated email account on a free email provider like www.hotmail.com that allows you to turnoff spam filtering.

This is an email fact of life that is not going away and the only real solution is to use an email provider that allows you to turnoff spam filtering. 
Here is a list of free webmail providers: http://www.emailaddresses.com/email_web.htm

I am not getting order emails from Myshopkart but I do get them from Paypal

For an order to send an email notification from Paypal AND one from MyshopKart, the customer needs to:

1. Complete the payment process on Paypal's page. 
This will generate an email from Paypal and show the order as "pending" in your orders section.

2. They need to go back to your store after completing the Paypal payment using the link back to your store on the Paypal transaction page. 

If they simply exit after completing the Paypal payment without going tback to your store using the link. Myshopkart cannot generate an order email to send you (although the order email from Paypal will still be sent.

IF the customer does NOT complete the transaction on the Paypal page but goes back to your store using the link:

A. No order email will be sent from Paypal (because the order wasn't completed)
B. No order email will come from my shopkart (for the same reason) 
C. Your order section will show this as an order with "Payment Pending" 

These "Payment Pending" orders were cancelled by the customer and will not be completed.
* We are currently working a way to prevent these incomplete orders fromshowing in your Orders area.

Why do the store/order emails come from the myshopkart.net/mystore/ path and not my domain?

In order for your store to send emails that do no include the myshopkart path, use your domain name to access the site - this is the URL you should use to promote your site and the one your buyers will use... When you site is accessed via your domain, all emails will show as coming from that domain and will make no mention of myshopkart.net.

NB - there are 2 emails that go out from your store when an order occurs - one that goes to the buyer which uses your domain, and one that goes to you the store owner which does not use your domain since it is going to you ( not your customer ). So when testing make sure you do not confuse this and assume that your domain name is not used for the email sent to the customer - you are likely looking at the email that goes to the store owner and not the one sent to the buyer.

How do I get the bestsellers area to show products that I want featured?

Bestsellers is not a featured product area.  It is a dynamic area which gets built based on your actual sales - if you have no sales then no bestsellers will show. Your site contains a separate, dedicated Featured Products area and Specials area that can access from your site's admin.
See How do I set up my own featured product on the mainpage - separate from the new product box

However, if you want to populate Bestsellers with your favourite items rather than the actual, you can try this workaround: 

Turn on the Check/Money Order payment module in your site admin then go to your site and purchase the products you want to show up as bestsellers. Just keep adding to your cart until you have all the products you want shown. Then checkout using the Chk/MO payment option. Bestsellers is based on quantity so if you want item A to show up above item B make sure to set the quantity of A to a number greater than that of B at checkout. This will set up your bestseller list. 

How do I get my site indexed into Google?

There are links to Google Feeds and Google XML Sitemaps in your site admin. 

In your store admin area:

1. Login to your site admin via www.yourdomain.com/user/ ("yourdomain" is the domain you have setup for your site in the domain settings area)
2. Click on Product Data Feeds. If you only see an Activate button, press it to display of all the feed options. Note: most of these feeds allow you to save the feed manually then upload manually OR FTP the feed directly. In order to FTP direct you must have setup the proper FTP settings at Google/Yahoo etc. If you have not done this then you cannot FTP the feed and should proceed with manual upload.
3. If you do not see a "Download" button for a particular feed, Hit the Run Feed button. This will show you a page with a link directly to your feed file. After you have hit Run Feed once, The Download button will always show and it will take you directly to the feed file.
4. Open the feed file in a new browser window by clicking the link from the Run Feed page (or the Download button if it is there)
5. In the browser window that is showing your feed file, go the browser menu, File/ and Save the feed file as a .txt file to your computer.

Now you can go to your Google Base account. You need a google account to submit to Googlebase which is now used to submit to froogle as well. 
Just go here to get one: https://www.google.com/base/welcome

In your Google Base account:
1. In your account, click on the Data Feed link on the right of the page.
2. If you have not setup a feed here before, you will need to enter some information about your site and accept Google Base's terms and conditions.
3. On the next page choose "Products" as the type of feed from the drop down list.
4. Next enter the filename of the feed file as you downloaded it to your computer. It is usually "frooglefile_us.txt"
5. Then proceed to the next page. This is where you will upload your feed file from your computer.
6. Click the Manual Upload link and browse to the feed file that you saved on your computer and upload it.

You can also setup an automatic scheduled data feed upload once a month on this page in Google Base.
1. Click on the scheduled upload link and just set the URL to the Google Feed file that you used to download the feed file in your admin. 
2. To get this URL, click on the download link for the googlebase feed in your store admin again and copy the URL from the address bar in the new window tha opens with the feed file.
3. Make note of the date that your automatic update will run each month in Google Base. The default they set is the 15th
4. Once a month, before that date, go to Product Data Feeds in your store admin, and just hit the Run Feed button. This will update your feed file so that when Google fetches the feed file automatically, they will get an up-to-date file. 

** Google has total control over which sites they list through Googlebase which is only one element of google. If Googlebase rejects your site, you can still get indexed into the regular google search engine. No one can predict or guarantee how google will rank or deal with any given site that requests indexing. 

If you do get disapproved by Google or your feed file is failing, use this link to find out why: http://base.google.com/support/bin/answer.py?answer=29044&utm_source=ui&utm_medium=error

and this one to email them for more info: http://base.google.com/support/bin/request.py?contact_type=error&hl=en

You can increase your visibility on Google by also submitting to Google Sitemaps in your site's admin. The instructions are almost the same as for Googlebase:
1. Login to your site admin via www.yourdomain.com/user/ (yourdomain is the domain you have setup for your site in the domain settings area) 
2. Go to the ggl sitemap area. Doing this generates that sitemap files that ggl needs. 
3. Follow the instructions in the Google xml sitemap area of your store admin to let Google know how to access your map file.

Google Verification 

Google often want people to prove they own the site they are trying to submit. In your site admin there is a link for Google verification where you  add a special meta tag that comes from your google account to help google verify that you own your site. 
See: http://www.google.com/support/webmasters/bin/answer.py?answer=35181&ctx=sibling 
** Make sure you follow the instructions for the meta tag, not the instructions for the file upload. 

I also urge you to consider using Google Adwords to drive targeted traffic to your site. Some relevant links about using Adwords:
http://www.googlelady.com/category/google/google-adwords/
https://adwords.google.com/select/TrafficEstimatorSandbox
http://dropship-suppliers.com/frm/finding-dropship-products.htm

However, don't rely on Google alone. Use multiple marketing methods to drive traffic to your store and avoid putting all your eggs in one basket.

 

NB - if you would like myshopkart staff to configure your google account for analytics tracking, site verification, XML sitemaps upload, and gbase product feeds from your site, you can order the Google setup  package from us for $69.95. We will make the required changes in both your store and Google accounts to get everything setup. If you are already familiar with how to use these Google tools and configure your Google account, then you won't need our help. But if you want us to take care of this for you we can do so NP! Use this link to make payment then create a support ticket in your site admin to provide your google logins. When you order the Google setup package, WE CANNOT GUARANTEE THAT GOOGLE BASE WILL ACCEPT YOUR STORE.** Google alone has total control over which sites they list through Googlebase Click below to order the Google Setup service: https://www.paypal.com/xclick/business=support%40myshopkart.net&item_name=Custom_Google_Setup&amount=$69.95&no_note=1&currency_code=USD

How do I accept CC and echeck payments from non-paypal members?

*** This is a setting in your PayPal(ppal) account rather than a setting in your MyshopKart.

So login to PayPal.com and go to your account profile;
Then Selling Preferences;
Then Website Payment Preferences;
Then "PayPal Account Optional" and make sure that is turned ON.

Other ppal settings that might affect who you can accept payment from: 
Payment Receiving Preferences & Website Payment Preferences; all the entries that say "block payments". 

How do I enter conversion/sales tracking information into my store?

Conversion tracking allows you to track the results of your marketing by reporting the sales totals back to the company you are using to market your site (google, yahoo, etc. ). In order to setup conversion tracking go to the conversion tracking area of your admin and follow the instructions there. 

You must be careful to follow the instructions of the company that provides the tracking script or the tracking will not work. Usually the information on how to use the tracking code is presented for non-technical users. But it is not always clear. Case in point: Google provides the following instructions on how to setup their conversion tracking:
http://www.google.com/support/analytics/bin/answer.py?answer=27203&query=tracking&topic=&type%20

But as of now myshopkart only provides data on the total sale amount for use with conversion tracking. So we do not provide all of the data that Google can track (yet). 

Since the only value available is the price of the order, the only way to implement this Google form code is to use only  _ORDER_TOTAL_ in the data stream:

     <form style="display:none;" name="utmform">
     <textarea id="utmtrans">

     UTM:T|[order-id]|[affiliation]|[total]|[tax]|[shipping]|[city]|[state]|[country]       

      UTM:I|[order-id]|[sku/code]|[productname]|[category]|[price]|[quantity] 

    </textarea>
    </form>

NOTE: Do not include the square brackets when setting the values for the form. In addition, do not use commas to separate the thousands place in your total, tax, and shipping fields - any digits after the comma will be dropped.

You would use:

    <form style="display:none;" name="utmform">
    <textarea id="utmtrans">

    UTM:T|na|na|_ORDER_TOTAL_|na|na|na|na|na
    UTM:I|na|na|na|na|_ORDER_TOTAL_|na

   </textarea>
   </form>

It is Ok to have the extra data but the bottom line is that you really only need to know how much revenue any one of your ads (ie with google adwords) is producing. Over time we hope to increase the amount of data available in the conversion tracking area.

Why does my paypal email show up at paypal when I make test purchases in my store?

This would not happen for anyone but you - ppal places a cookie on your PC each time you login which allows them to remember you the next time you go back to paypal. This cookie allows them to place your email in the paypal id box. But when other people are checking out of your store, your email will not show up in the login box at ppal.

When I make changes to the product in my preloaded store, the next day the changes are all gone?

Preloaded stores are set by default to sync each night with the supplier they are setup with. (This does not affect products you add from other suppliers or any changes you make to those products) But it is important to know if you want to make changes to the preloaded products which get sync'd each night. 

To avoid losing changes to these products you can turn off the nightly product sync by visiting the "Supplier Product Sync" page in your admin. This is a good option if you plan on making changes to many of the preloaded products. 

OR

If you want to make changes to only a few preloaded products, you can set that specific product to not sync, while leaving "Supplier Product Sync" ON to update the rest of your products.

To do this; go to the product you don't want to change in Categories and Products (where the product details are) click EDIT and then select the "Skip Syncing" checkbox  which will prevent your changes from being overwritten by the suppliers information.

* Note that although the product's title, picture, description, price etc are updated when sync'd any metatag information you put in for the product is not changed.

* Also remember that you can make bulk changes to pricing in your "Supplier Sync" area and you do not need to change prices individually if you don't want to.

Why do I get secure and non-secure items warning on my pages - my SSL lock does not seem to be showing up?

When you add images or scripts to your site you have to use the following syntax src=//www.somedomain.com/file.gif etc. or you force the browser to use http when it is in SSL https mode and vice versa - you should not use src=http:// syntax - that is the cause of such warnings... Forcing the browser to access non-secure items when it is in https mode will also prevent the lock sign from being displayed in the browser status bar ( bottom right corner ).

NB - if you are using google adwords on your site, you will have issues with security popups on checkout because adwords is not SSL compliant. So this will hurt your conversion of sales. Try your checkout process to make sure the google ads are not affecting your checkout. If they are, remove them from your page footer. See also: https://www.google.com/adsense/support/bin/answer.py?answer=10528&topic=8439

My siteid does not match my domain name or the title of my store - is that a problem?

If you are using a domain name, your siteid is irrelevant because your siteid is never seen - it has been replaced by the domain. So there is no reason to change a siteid. You could have a siteid like - myshopkart.net/abc/ - not a great name - but since you have setup a domain called cheapcandles.com, that is what people will see - not myshopkart.net/abc/. The Title of your store is what shows up in the blue bar at the top of the browser window, and this can be set in the general settings area of your site admin  - this can be whatever you choose.

Paypal Website Payments Pro merchant account

Website Payments Pro is a program from PayPal that allows you to process credit card payments directly on your site using PayPal API. It is the same as authorize.net. If you want to use this option you must upgrade your regular paypal account to a PayPal Merchant account in order for them to grant you access to their system. 

There is a separate application and you will have to pay a $20/month fee for it. To apply for the program, start here: https://www.paypal.com/cgi-bin/webscr?cmd=_pro-nonpro-welcome. 

There are 2 components to using WPP - WPP and paypal express checkout - WPP allows you to accept CC on your site without transferring to ppal and express checkout allows people to checkout  by using their own stored ppal account details. Both the WPP and express checkout require a WPP merchant account at paypal before you can  use either one. 

You will need to get a security file called a pem cert from ppal and email it to us at support@myshopkart.net so we can install it on the server. (If you are unsure what that is contact your ppal WPP account rep as only ppal can provide this to you or explain how to get it: paypal - 1.800.836.1859)

Both payment modules are already included in your store admin and only need to be populated with the proper paypal credentials and the path to the pem cert file. We will provide you with all this information once you have a WPP Merchant account and email us the security file.

Once you have been approved for PayPal's Website Payments Pro suite, here is how you get your pem cert file (API certificate)

1. Log in to your PayPal account at https://www.paypal.com/ by entering your email address and password in the Member Login box.
2. Click the "Profile" subtab.
3. Click the "API Access" link in the "Account Information" column.
4. Click "Request API Credentials" (DO NOT SELECT API Signature) then "Request API Certificate"
5. Click submit then "Download Certificate" on the "Request API Certificate Review" page.
6. Note your API account name and password, you will need this later.
7. You may receive a pop-up asking if you would like to "Open" or "Save" the file. Select "Save".
8. In the "Save As" box, select the location where you would want to save your certificate (ex. Desktop, My Documents). Note where you save it, because you will need it later.
9. Email the certificate to support@myshopkart.net  along with your api login/pswrd  
   ***Please be sure to also include your siteid and your full name in the email so we know which site this is for

We will add your certificate to the server and send you the information to complete your WPP and express checkout setup module. 

If we have done all that and your WPP is not working make sure you have the proper steps completed at paypal to be authorized for WPP - this requires signing off on their terms of service etc. - Call them to make sure you have all steps taken care of.

If you get this error message after testing WPP credit card - (10501) This transaction cannot be processed due to an invalid merchant configuration.  Then you have not signed the relevant terms of service to activate your WPP account. If you already got approved for the program, log in to your account and there should be a link for accepting the $20/month billing agreement. 

About express checkout:
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/merchant/ExpressCheckoutIntro-outside 

About WPP:
https://www.paypal.com/us/cgi-bin/webscr?cmd=_wp-pro-overview-outside

The occasional order is being linked to the wrong customer - how do I fix this?

Whenever you promote your products or links in your store, make sure you are not including the session variable as part of the link:

http://www.finddropshippers.net/product_info.php?products_id=6128747&s=f25a269c0193ab26b0f434f88296b638

The &s=f25... part of the link represents the unique session of me browsing my site - that value changes each time a different visitor arrives at my site and is also used to re-identify a repeat visitor. So by placing the session value in my marketing links, I am causing different users to arrive at my site using the same session key as someone else, possibly causing the order process to mixup order details [the myshopkart engine generally will catch this and reissue a new session key, but at peak traffic times when several people are arriving at your site all with the same session key - as if they were the same person - the possibility of order process errors increases]. To be on the safe side never include session information in your marketing. 

All references to links on your site should strip off the session information so that each person who follows the link gets their own unique session key on arrival.

So if I am promoting the above link, I would publish it minus the session key as:  http://www.finddropshippers.net/product_info.php?products_id=6128747

I would like email boxes with my domain name - how do I set that up?

If your domain was registered by us then you can setup email in your domain cpanel at:http://access.enom.com

Enter your domain name and temp pswrd: lesswork (remember you should have changed the temp pswrd after your domain was first setup though)

1. Once you login go to email settings and click edit. 
2. Then in the dropdown pick Email Fwding then click the add new button. 
3. If you want all email that goes to your domain to be forwarded, so x@yourdomain.com where x is anything, enter * in the username field and that will create a catchall email for any email to your domain. (You can also enter in specific usernames like support, sales and so on but using the catchall, those would all get forwarded anyhow)
4. Then in the frwrd to box enter a regular email address that have and want the email forwarded to.. 
5. Then save. 

Then when you want to show an email on your site you use whatever you want - sales@yourdomain.com , support@yourdomain.com etc. 
The html syntax to create a link on your site is: <a href="mailto:support@yourdomain.com">support@yourdomain.com</a>

If you want your store emails to come from your domain email or you want the contact us page to go to your domain email, go to your admin > general settings and add that domain email address as your contact email.

*** If your domain is registered with another host (we did not register the domain) then you would have to check with them to see what email options they offer. All good domain hosts offer some email options. Steps similar to the above ones should allow you to create domain email boxes. If your domain host does not offer email, then the only option is to transfer the domain to the host we use - enom - then use the steps above ( or register a new domain through the setup domain link in your admin).

I cannot log in to my site?

To login to your MyShopKart user admin (the site you use to manage your store); You should be following the www.myshopkart.net/mysiteid/user/ path to your admin. 
***Unless you have your store at your own domain name. Then you should login at www.yourdomainname.com/user 
(If you cannot login from your domain name it is usually because your domain host is using framed forwarding so continue to login from your myshopkart.net/userid/user site)

To login as a test user in your webstore: Remember that you cannot login to your regular webstore (the site your customers visit) without creating an account as a test user in your store first.  So if you are trying to login there, create an account via the my account tab. 

In rare cases your browser security settings should be reset so you can login to password protected sites that use cookies.

Some tips on how to reset your browser settings to avoid this issue:
If you are unable to login despite providing the proper usr/pwd info, you will need to follow the instructions below:

1) Set your security options

To make sure your security options are set correctly, please do the following: In Microsoft Internet Explorer, go to Tools>Internet Options. In this window, click on the Security tab. In this window, scroll all the way to the bottom of the selectable options to User Authentication>Logon. There should be four selectable options. Make sure "Prompt for username and password" is selected. Click "OK," and restart your computer. This should ensure that you will be asked for your username and password.

2) Set your caching options

In Internet Explorer, go to Tools> Internet Options on your toolbar. In the Internet Options window, select the 'General' tab. On this window, go to 'Temporary Internet Files' and select 'Delete Files.' To ensure you are seeing the most recent pages instead of a cached page, select 'Settings' on the 'Temporary Internet Files' window. In the next window, where it says "Check For Newer Versions of Stored Pages" make sure that the button next to "Every visit to the page " is checked.

See these links as well to see how to reset your browser security:
http://www.tradexpro.com/default.cgi?action=loginandcookies
http://help.blogger.com/bin/answer.py?answer=654&morepop=1#loginbounce

My hosting plan got cancelled at paypal but I did not cancel it? My site billing is failing - how do I fix this?

If you change your paypal account funding source - change your credit card or bank account - that will cancel any existing subscriptions you have setup through paypal ( since the authorization for the initial subscription was for another funding source ). The only way to rectify this is to use the upgrade hosting link in your site admin to recreate the payment plan. If there is any overlap in payments we will credit back the difference. If you do not recreate your payment plan once it gets cancelled, your site will be deleted by our monthly cleanup bot. So it is best to deal with this situation as soon as it arises. Your site will not be deleted until the end of the term you last paid for though so if you are on a multimonth plan, this only becomes an issue once you are beyond the anniversary rebill date of your term.

If you did not cancel your hosting plan or change funding sources, call paypal - 1.800.836.1859 or 1.800.852.1973 or 1.800.836.1859

When I click on the buttons in the page editor (insert image, hyperlink, font color) nothing happens?

Make sure you have popup blocking turned off for the myshopkart.net domain. Also try logging into your site admin via the myshopkart.net/yoursite/user path rather than the yourdomain.com/user/ path...

I am not getting automatic inventory updates in my preloaded store?

Make sure the inventory sync is set to daily in your supplier sync area of the store admin.

How does the order status get set on checkout?

For most store setups, the status of an order is pending on successful checkout - this means the payment was received if using a real-time CC processor like ppal WPP or authorize. Pending means you need to have the item shipped by your supplier (always cross-reference orders with the payment notification from your processor though to make sure you were paid before ordering from your supplier).

However, when using ppal standard there are 2 steps in the checkout because part of the checkout process happens at the ppal website. 
1. On the final page of checkout in your store when the confirm button is pressed, the order is captured in your store admin and the status is set to payment pending because at this point the buyer has not paid for the items. 

2. Then the buyer is redirected to ppal where they pay. If they complete the process at ppal, the order status is set to pending and they are redirected to the thank you page on your site. If they do not finish the payment process at ppal, then the order status will remain payment pending because they have not paid for the order. In this case you should email the buyer to find out what happened...

Where do I go for technical support?

In your store admin there is a link in the top left corner |** CREATE/VIEW SUPPORT TICKETS **| - use this area for support requests. Email is unreliable and the support system allows all comments pertaining to a given issue to be grouped together creating a 'cradle to grave' history on the issue. MyShopKart technical support staff is always checking the support ticket system for new support requests so that is the fastest & most effective route to getting help.

When we respond to your support request you will get a copy of our response via email, with a link to login to your admin to review the ticket. All comments relevant to the ticket will be posted there in your site admin support tickets area - email should not be used for support requests because of spam filtering (unless our support staff specifically asks you to send us a file or piece of code by email). 

Like most webhosts, we do not provide phone support because it would greatly increase the cost of providing the service.

Why can I not find my website domain online?

There are 2 ways to go to a website:

The most direct way is to type the website address www.yoursite.com ( also known as domain or URL ) into the address bar of a web browser. The address bar is the white box in the top part of the web browser usually labeled 'Address:' which shows what website you are on. If you type in an address and click go or hit enter, the browser will go to that address - if it is a valid address, you will see the website.

If you are using a domain and you cannot get to your website in this manner, then your domain is mis-configured and we will help you to resolve that problem. Create a support ticket in your site admin and we'll track down the issue. Usually this occurs when you have a domain you setup through another domain provider (not us) which is not correctly pointed at your site as per http://www.myshopkart.net/myshopkart_help_faq.htm#pointdomain. Or you have not entered your domain name into the domain settings area of your store admin.

The 2nd way of finding websites is via search engines like google, yahoo and MSN. In order for your website to get listed in these search engines (SEs), you need to submit your site address to them so they know to index your website. Simply having a domain online, does not get you automatically indexed into the SEs. Using the SE feeds and the sitemap tools in your store admin you can submit your site to the SEs and that can get your site indexed so that you can be found via google and yahoo.

Sometimes when you type a website into your browser, you are actually filling a search box that launches a search at MSN or google (all the search engines now have toolbars they add to your browser that look like the address box of your browser) and this will not take you directly to the website you typed in.  To be certain make sure you go to the white box labeled 'Address:' at the top of your web browser then hit enter.

You will not see your site show up in SEs until you market your site and request that the engines add you. You can do this using the sitemap, gglfeed and yahoo feed tools in your admin. See how to get indexed into Google

See: http://www.mediacollege.com/internet/browsers/address-bar.html for the difference on address bar and search box.

I plan on selling products from multiple suppliers. How will the shipping calculations work?

There is provision for only one shipping origin in the Packaging Options of your store admin and there is no way to specify different ship rates on a per supplier basis. (We are looking at that possibility but it requires extensive & complex changes to the store codebase) What most people do is to setup a basic shipping scheme using a table rate that charges based on % of order total or based on the total weight of the order. If your profit margins are correctly setup, even though you will not match all suppliers shipping rates exactly, you will be pretty close. USPS and UPS can also be used to provide real time quotes - if your suppliers are in vastly different locations, use a ship origin zip code which is somewhere in the mid-us region  - that way your shipping rates will balance out over many orders.

You can also use the ship rate override field in the product editor to set a specific shipping value for products which will override the normal rates.

*** You can also set a handling fee to offset any potential losses on shipping.

What are Meta Tags and how do I use them in my store?

Meta Tags are special words you embed in your site to describe the products you sell. Search engines used to use them to determine what would be shown in Search Engine (SE) listings, but now SEs index their page content and meta tags are less important. 

For more information, see:
http://www.searchengineguide.com/ball/006037.html
http://searchenginewatch.com/showPage.html?page=2167931
http://searchenginewatch.com/showPage.html?page=2165061

How to use the Meta Tags features in your store

There are several places you can set meta tags in your store; from a general site wide set of meta tags right down to the individual product pages. Some people want a general set of tags for all pages on the site, while others want to be able to set the tags on a per page basis. The way your site is setup, if you enter page level tags, they will always supersede general tags so that both function in a complimentary manner. If you want specific tags on specific pages, those will be used while the general site wide tags will be used on pages where specific tags have not been set.

You can enter something for the general site wide keywords and description tags via your store admin. If you had a stamp collecting website, you might use something like this:

      Description: Everything you ever wanted to know about stamps and stamp collecting.

      Keywords: stamps, stamp collecting, rare stamps

The description is a sentence that describes what your site is about and the keywords are a comma separated list of relevant keywords. 

In the meta tags area of your site admin there is also an option to have dynamic autotags for the title (the caption that appears at the top of the browser window) of the product and category pages. This will enter the category and product names as the title tag for those pages.

If you want to set the tags for specific category or product level pages, you can also set the Title, Keyword and Description tags in the category/product editor of your admin. (note that these tags do NOT get replaced when you sync with your supplier although the rest of the product's information does, so you only need to enter them once)

This approach means you can have maximum flexibility in how you use meta tags in your site.

How can I sell my store items on ebay?

There is no direct connection between ebay and myshopkart - they are completely separate sites and systems. So you would keep using the regular ebay listing tools to sell your store items. You can copy and paste item pics, descriptions, & details into your ebay listings. You can also use the gglfeed and yahoo feed links in your admin to create bulk exports of your site which can be used to populate an ebay store or ebay listings. Consult your ebay account for the various ways to list items there.

How Do I add scripts or html to my site?

This is easy via the page editor in your site admin:

1. Go to your site admin then page editor then pick page footer (if  you want to add code that goes on all pages of you site).
2. Then in the editor, click the button that says 'html' (2nd row to the right). A new window will  popup with the html for that page.
3. Add whatever code you need to add then click update then save.

That's it. Of course you have to add code that works and that has no syntax errors but if you are getting the code from a 3rd party or you have tested the code, you should OK.

If you have problems with the code once you insert it; your site doesn't function correctly or behaves unexpectedly, make sure the code you added is correct. You can do this by adding the code to a standalone web page on your computer then opening that page with your web browser. If the page does not work in a standalone page, it will not work in your website. One guaranteed way to test this is to open a text file in a text editor like notepad.

1. Add the following lines:
            <html>
          <body>

          </body>
          </html>

2. Then paste your code on the line after the <body> tag
3. Then save the file as test.htm
4. Then double click the file. That will run the code as a standalone web page on your local PC and you can see if it works as expected.

Adding code to your site can have unintended consequences if you are not sure what you are doing or don't know where the code can be added. Always test any script you add rt away to make sure it works by visiting your site. If the site is suddenly not working rt, remove the code you added via your admin then save and retest your site. If you are unable to undo the code, create a ticket and explain exactly where you added the script and we can remove at our end.

I cannot find my site when I search on the Net?

Websites are found in 2 ways, by typing in the address directly in the browser address bar and then clicking go (direct method when you know the website address) 

AND

by using search engines (SE) like Google. 

You will not see your site show up in SEs until you market your site and request that the engines add you. You can do this using the sitemap, gglfeed and yahoo feed tools in your admin. See how to get indexed into Google

See: http://www.mediacollege.com/internet/browsers/address-bar.html for the difference on address bar and search box.

How do I setup my site for for order above x?

You can do this by switching your site's shipping module to a table rate ship method which bills shipping based on order totals.
To create order with a minimum shipping of 4.95 and then 10% of total but with free shipping over $100, you could use this:
     49.95:4.95,99.99:10%,100.00:0

Which means up to 49.95 charge $4.95
then up to 99.99 charge 10% of order total
then 100.00 and above charge 0

Why do users have to signup for an account before they can checkout?

All online marketplaces require that people provide their basic info before they can purchase. Many checkout functions are contingent on having the buyer's information (creating the order details,shipping calculation, order history, etc.). Having your users create accounts is also beneficial because it allows you to capture essential contact info which can be used for future marketing of your store/products.

Where can I see stats on my website traffic?

Login to your site admin and go to Reports > Visitor Stats

When I try to add/edit products in the admin I get errors?

Make sure you are providing a quantity for the product and do not add non-numerical values to the fields for weight, quantity and price (e.g. +,lbs,$). Only numbers are allowed in those fields...

Also, trying to add a URL in the image field rather than browsing for an image file on your local computer will prevent the product from updating.

How do I populate the reviews/bestsellers portions of my site?

Normally these sections are populated based on actual reviews by your visitors and actual purchases made in your store. But you can populate these yourself by creating a test user account in your store and then doing the reviews as if you were a customer in your store.

To create a bestsellers list,

1. Login to your site admin and turn on the chk/mo payment module
2. Then you can login to your store as a test user and fill your cart with the products you want in the list,
3. Then checkout using chk/mo payment method.

You best sellers list will be updated to reflect all the items you just purchased.

How do I add a link on my home page telling people to add our site to their favorites?

1. Go to your site admin then page editor then pick a page like the home page from the list.
2. Then when the editor comes up click the html button (middle column on the right).
3. Then copy and paste this code into the window and save. Make sure you replace the yourdomain with your own site address.

<SCRIPT language=JavaScript1.2 type=text/javascript>
function CreateBookmarkLink() {

if (window.sidebar) { // Mozilla Firefox Bookmark
window.sidebar.addPanel('Replace This With Your Text', 'http://www.yourdomain.com',"");
} else if( window.external ) { // IE Favorite
window.external.AddFavorite( 'http://www.yourdomain.com', 'Replace This With Your Text'); }
else if(window.opera && window.print) { // Opera Hotlist
return true; }
}

if (window.external) {
document.write('<a href="javascript:CreateBookmarkLink()" mce_href="javascript:CreateBookmarkLink()");">Click here to add us to your favorites! </a>'); 
} else if (window.sidebar) {
document.write('<a href="javascript:CreateBookmarkLink()" mce_href="javascript:CreateBookmarkLink()");">Click here to add us to your favorites! </a>'); 
} else if (window.opera && window.print) { 
document.write('<a href="javascript:CreateBookmarkLink()" mce_href="javascript:CreateBookmarkLink()");">Click here to add us to your favorites! </a>');
} 
</SCRIPT>

How do I configure my payment processing for Google Checkout (GC)?

In order to offer GC in your store checkout you 1st need to have a GC seller account ( see: https://checkout.google.com/sell/ ).

If you have a GC seller account you can configure your checkout via the Google Checkout payment module in the payment modules area of your admin. You need to provide your Google merchant ID & Google merchant key which come from the settings tab integration area of your GC seller account. Save that info in your site admin GC module then in your GC seller account at Google:

• go to the settings tab then integration area again and uncheck the "my company will only post digitally signed XML shopping carts." box
• set the API callback URL: to https://www.yourdomain.com/google_ipn.php ( if you have your own domain) or https://www.myshopkart.net/yoursiteid/google_ipn.php (no domain) and select XML as the callback method
  • if you do not provide a call back URL the order status will not be updated in your store admin so this is important

Once done you will be able to offer GC in your checkout process.

One thing to note is that Google wants google checkout to be offered in such a way that it avoids all integration into your store checkout system. Unlike traditional payment processors, Google wants buyers to be able to click off your site over to google checkout without the customer data existing in your site admin or the order details being captured in your site orders area. After testing it, we have determined this method of integration to be insufficient and fraught with problems. Instead we have implemented an alternate method which insures that your shipping rules, and order capture processes are not circumvented. As a result google may not add checkout badges to your adwords ads ( which does not change anything about position or placement of your ads if you have any). Until google corrects the flaws in the google recommended integration method, we will continue to offer this alternate method.

My Bulk import of products is failing and no products are added to my site?

Suppliers provide bulk data in a variety of formats - in order to import data into your store, that data has to be transformed to fit the format expected by our store database. Usually the best way to transform the data is to open the file from your supplier and make changes to the column headings as indicated in the bulk import area. The column headings have to match exactly as indicated in the bulk import area.

You can use XL/Google spreadsheets to manipulate the data ( move columns around or change column headings ) so that it matches the format.

Once you have made any required changes to the data, save the file as a .csv file or tab file ( these options are available in the file > save as dialog box in most spreadsheet programs ).

Unfortunately myshopkart support staff are not able to convert files or assist you in bulk importing products from other suppliers into your store. Depending on the files coming from the supplier, file/data conversion can be very time consuming. If you are not able to get it working yourself and would like myshopkart to do the conversion/import work for you, you can order this service for $69.95. Myshopkart will prepare the bulk import file then upload it into your site and do any required file conversion. We will then send you back the converted file which you can use to make future changes and re-import going forward. Use this link to make payment then create a support ticket in your site admin to provide any details on the files provided by your supplier.

Click below to order the Bulk Import service:

https://www.paypal.com/xclick/business=support%40myshopkart.net&item_name=Custom_Bulk_Import&amount=$69.95&no_note=1&currency_code=USD

How do I enable search by manufacturer logic on my site?

Login to your site admin then on the left menu go to Configuration > Maximum Values > Enable Manufacturers and set the value to true... Then check your site front end for the manufacturer drop down box.

nb - after enabling manufacturers, if your do not see a manufacturer box on your site then your supplier does not provide manufacturer/brand data in the their datafeed.

 

 

How do I send orders to my supplier directly from my site admin?

If your supplier is setup to handle FTP batch orders, there will be a link in your orders area ( top right corner ) that says: Send Orders to Supplier

This means your supplier is setup to accept FTP orders direct from your admin. Next review any order you want to send to your supplier and set the order status to: Flag for batch FTP to supplier.

Do this with as many orders as you have pending and ready to be shipped. Once done simply click the Send Orders to Supplier link in the general Orders area. This will schedule these orders for autoprocessing. Once they have been sent to the supplier, the status of the orders will be set to Order FTPd to supplier and the process is complete.

How do I show/hide out of stock products?

Some suppliers are able to fulfill orders even on products that are out of stock and as such they make available all products in the catalog including products on back order in case you prefer to be able to offer such products to your visitors. If your supplier provides both in stock and out of stock inventory in their datafeed there will be an option in your supplier product sync area called:

Sync all supplier inventory including out of stock products

 If you prefer to show only in stock products then set that to No. If you do not see this button in your supplier sync area then your supplier does not include out of stock prods in their datafeed and you will only have in stock inventory in your store.

How do I add my own favicon for my site?

 

How do I add my own favicon for my site?

Go to the "Upload Extra Images" area of your site admin and upload the .ico file (can be any image type but should b e 16x16 or 32x32 format). Make note of the image path and the image name listed along with the image. Will be something like:

http://www.myshopkart.net/yoursite/images/_products/yoursite/yourfile.ico

Then go to the "Google Verify Tag"  link in your admin and click edit. Paste this code into the edit area ( add it to whatever is there already )

<LINK REL="ICON" HREF="/images/_products/yoursite/yourfile.ico">

and replace the yoursite/yourfile.ico part with your info. Then save - your ico file will be displayed when viewing your site

Browser specific notes

Internet Explorer

Internet Explorer supports favicons since version 5.0. It is actually quite hard to make IE5 or IE6 show the favicon. If the icon is not showing, try one of the following:

• Add the page to your favorites. If you already have the page in your favorites folder, remove it and add it again.
• Delete your temporary internet files. If the folder with temporary files has reached its maximum, the favicon may not be used.

Later versions of Internet Explorer improve support for favicons and it is not necessary anymore to add a page to your favorites to see the icon.

Mozilla Firefox, Opera, Google Chrome

These browsers support favicons flawlessly... http://www.html-kit.com/favicon/ provides a great favicon generator...